Last updated: October 2, 2026
We want you to understand your return options before you buy. For help, contact support@columbiahealthandsafety.com before sending anything back.
Requesting an ordinary return
You have 14 days from delivery to request a return. Eligible products must be unused, unopened, and in their original condition and packaging.
How to request a return
Email support@columbiahealthandsafety.com with your order number, the item you would like to return, and the reason for your request. For a damaged, defective, incorrect, or missing item, please describe the issue and include photos if helpful.
Please wait for approval before sending a return. Once your return request is approved, we will provide return instructions and the applicable return address. Do not send products to an address taken from the original package or another page without confirmation from us.
Products generally not eligible for ordinary returns
- Opened or used first-aid, medical, emergency-supply, hygiene, or similar health and safety products.
- Products specifically identified as final sale or non-returnable.
- Products that are no longer in their original condition and packaging.
These restrictions do not limit rights or remedies required by applicable law.
Damaged, defective, incorrect, or missing items
These situations are handled separately from ordinary change-of-mind returns. Contact support@columbiahealthandsafety.com so we can investigate and help. Keep the item and packaging while we review the issue, if available.
If we shipped an incorrect item or an item arrived damaged or defective, Columbia Health & Safety will arrange an appropriate replacement or refund and cover reasonable return-shipping costs, subject to verification. We will investigate missing-item reports and arrange the appropriate resolution.
Print-on-demand apparel
Our apparel is made to order. Please review the product images, available colors, and the garment size chart before ordering.
Contact Columbia Health & Safety within 30 days of delivery if apparel arrives misprinted, defective, or different from the item ordered. Email support@columbiahealthandsafety.com with your order number and clear photos. We will coordinate with our fulfillment partner to resolve qualifying production or fulfillment errors.
Choosing the wrong size or color, changing your mind, or buyer’s remorse does not qualify for a free return or exchange. Contact us before sending apparel back.
Shipping costs
Customers are responsible for return-shipping costs for ordinary eligible returns.
Original shipping charges are generally non-refundable for ordinary returns, except for Columbia Health & Safety error, qualifying defective or damaged merchandise, or where required by law.
Inspection and refunds
Ordinary returns must be received and inspected before a refund is approved. We will let you know the outcome of the review.
Approved refunds are issued to the original payment method. The time it takes for a refund to appear in your account can vary by bank, card issuer, or other financial institution.
Questions about a return or refund? Contact support@columbiahealthandsafety.com. This policy does not restrict any rights you have under applicable law.